From March 30th through April 17th, E. H. Butler Library is participating in a national Web-based survey called LibQUAL+TM. This survey, which is completely confidential, will take about 10 minutes to complete, and is accessible from both the library home page and the Information Commons home page. We encourage all students, faculty, staff, and other patrons to take part. Your responses will provide essential information for use in planning the library’s future. To participate in the random drawing for an iPod, be sure to include your e-mail address.
What is LibQUAL+TM?
LibQUAL+TM is a national research and development project undertaken by the Association of Research Libraries (ARL) to define and measure library service quality across institutions and to create useful quality assessment tools for local planning. LibQUAL+TM measures library users’ perceptions of service quality and identifies gaps between desired, perceived, and minimum expectations of service.
How will this survey benefit the patrons of Butler Library?
Libraries participating in LibQUAL+TM can identify where their services need improvement. They also can compare their service quality with that of peer institutions in an effort to identify best practices across institutions. The ultimate goal is to provide excellent library services that better help users reach their learning and research objectives.
How is LibQUAL+TM conducted?
LibQUAL+TM uses a scalable Web interface and protocol to ask library users about their library service expectations. Survey data are transmitted directly from the central LibQUAL+TM server to a database. The data are then analyzed and reports are generated for the individual libraries.
What’s in it for me?
In addition to knowing that your answers will help shape future library services, you might win a prize! Butler Library will award an iPod to one lucky winner! Participation in the prize drawing is strictly voluntary, but if you want a chance to win, enter your email address at the end of the survey.
How can the survey results be confidential when respondents are asked to provide their email address for the incentive prize drawings?
Although the network and e-mail addresses of the respondent are captured, the respondent’s privacy is protected in two ways. First, very indirect information about the computer being used to take the survey is captured; it would be difficult to use this information to trace the individual. Second, everything possible is done to separate personal information from survey responses. E-mail addresses are separated from survey responses before the responses are tabulated. The e-mail addresses are simply put in a file that creates a random list of names for the prizes. There is no way to link an individual’s responses to his or her e-mail address. This process ensures confidentiality for those who enter the incentive drawing.
When will Butler Library be notified of the incentive prizewinners?
The automatic random sampling of email addresses for the local drawing will be performed by ARL at the close of the library’s survey. A list of fifty randomly selected e-mail addresses will be compiled by ARL and sent to each institution. Butler Library will then randomly select a winner for the local prize, an iPod.
How can I get more information about LibQUAL+TM?
See the LibQUAL+TM homepage at http://libqual.org